Returns and Exchanges
We offer you a replacement, credit or refund where proof of purchase is provided and products have a major fault, for example, the item does not do what it is supposed to do or has a problem that would have stopped someone from buying it if they’d known about it. In the event of a faulty item, we will refer the product to the manufacturer as per their warranty policy. If you are shipping your item back to us and your item is found to be faulty, we will absorb reasonable postage or transportation costs. If however your item is not found to have a problem, you will be required to pay the transport costs.
We do not offer a refund if you simply change your mind, however we may provide store credit or exchange the item for stocked items if the item is in a saleable condition with original packaging and with tags still attached, and the original purchase receipt is provided within 14 days of purchase. You will be responsible for all freight on returned or exchanged items. We do not offer a refund if you misused the product, modified the product or were made aware of the faults before you bought the product, or asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.
Due to the nature of certain products we cannot accept returns or exchanges on the following items unless they are faulty:
For more information, please see https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
We do not offer a refund if you simply change your mind, however we may provide store credit or exchange the item for stocked items if the item is in a saleable condition with original packaging and with tags still attached, and the original purchase receipt is provided within 14 days of purchase. You will be responsible for all freight on returned or exchanged items. We do not offer a refund if you misused the product, modified the product or were made aware of the faults before you bought the product, or asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.
Due to the nature of certain products we cannot accept returns or exchanges on the following items unless they are faulty:
- Special order ex-Japan Yamaha OEM parts
- Underwear, thermals, swimwear, socks, face masks
- Helmets, stickers, electrical components
- Tailor-made custom orders
- Gift cards, vouchers and/or credit vouchers
For more information, please see https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
ORDER HASN’T ARRIVED?
If you have placed an order on our website and require a tracking number, please contact us for the tracking number and use the link below to track your order.
Australia Post
Website: www.auspost.com.au/track
STOCK AVAILABILITY
Online stock quantities are updated throughout the day, however in some situations stock may have sold out in store without removing availability online. We reserve the right to decline an order based on lack of stock availability, but we will always get in contact with you!
